Frequently Asked Questions
Everything you need to know about your tropical beauty ritual.
Are Pure Fiji products suitable for sensitive skin?
Yes, our products are formulated with natural botanical ingredients and cold-pressed nut oils designed to nourish all skin types, including sensitive skin. We recommend a patch test before full application.
What is the shelf life of your natural beauty products?
Most Pure Fiji products have a shelf life of 24 months from the date of manufacture. Once opened, we recommend using them within 12 months for maximum potency and freshness.
Do you offer international shipping?
We currently ship to a wide range of global destinations. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your products cruelty-free and eco-friendly?
Absolutely. Pure Fiji is committed to sustainable practices. Our products are cruelty-free, and we use recyclable packaging while supporting local communities through fair trade.
What is your return policy?
We accept returns for unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.